Account access
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FREEDOM Support
Answers when you need them.
Find documentation, work through common issues, or contact the FREEDOM team for account, billing, installation, and application help.
Documentation
Start with the right resource.
Troubleshooting
Common issues.
Installation and sign-in
- Confirm you are using the current verified macOS release on Apple silicon with macOS 12 or later.
- Verify your email before trying to sign in.
- Check that the computer has an active internet connection.
- Install any FREEDOM update offered after sign-in.
Application troubleshooting
- Save any work, close FREEDOM, and reopen it.
- Confirm the correct email address is being used.
- Check the Release Notes for the current version.
- Record the exact non-secret error message and FREEDOM version.
Billing help
Subscription status and cancellation controls are available in FREEDOM Settings. For an unrecognized charge, checkout issue, cancellation question, or reactivation problem, contact support from the email address used for your account.
Never email your password or full payment-card number.
Full FAQ
Frequently asked questions.
What is FREEDOM?
FREEDOM is the operating system for entrepreneurs and small businesses. It connects projects, customers, leads, schedules, equipment, follow-ups, multiple businesses, and operational history.
Is FREEDOM accounting software?
No. FREEDOM manages daily operations. Accounting software should continue to handle bookkeeping, invoicing, payroll, taxes, and financial reporting.
Does FREEDOM create estimates or bids?
No. It records estimated and actual labor hours for operational comparison; it does not calculate prices, proposals, bids, invoices, or job costs.
Who is FREEDOM for?
FREEDOM is built for entrepreneurs, owner-operators, service businesses, contractors, real estate professionals, property managers, consultants, and small teams whose work involves customers, projects, schedules, and follow-ups.
Can I manage more than one business?
Yes. FREEDOM supports multiple business workspaces under one account, with independent business data and fast switching between companies.
Which platforms are supported?
FREEDOM is available now for Apple-silicon Macs running macOS 12 or later, with companion access on iPhone and iPad for existing FREEDOM work accounts. Windows and Android users can access FREEDOM through the web.
How are updates delivered?
Beginning with FREEDOM 1.3.2, the macOS application checks for signed updates after a successful login. Updates require confirmation and prompt you to save work before installation and restart. A manual check is also available in Settings.
How does the free trial work?
Add a valid payment method to begin a 7-day free trial. You will not be charged until the trial ends. You can cancel in two clicks and retain access through the end of the trial.
What does FREEDOM cost after the trial?
FREEDOM is $99 USD per month after the 7-day free trial. The subscription renews automatically each month until you cancel.
When does cancellation take effect?
Cancellation takes effect at the end of your current trial or paid billing period. You retain access until that date.
What happens to my data if I cancel?
Your FREEDOM data is preserved. You can resubscribe later and continue with the same account and operational history.
Does FREEDOM replace my existing financial software?
No. Continue using your financial system for accounting, invoicing, payroll, taxes, and reporting.
Contact support
Still need help?
Email support@freedomsoftware.app from the address used for your account. Include what you were doing, what you expected, what happened, the exact non-secret error, and your FREEDOM version.
Email FREEDOM Support