How to submit a request
- Sign in to your FREEDOM account at freedomsoftware.app/app/settings.
- Open the Delete Account section in Settings.
- Choose Delete Account and review the permanent-deletion warning.
- Type DELETE and choose Submit Deletion Request.
Settings displays the pending request while it awaits review. Only an authenticated user can submit a request for the account currently signed in.
Administrator review
Submitting a request does not immediately erase the account. A FREEDOM administrator reviews the request, verifies the customer and account state, and either approves or denies it. Only one pending request may exist for an account. If a request is denied, the pending state clears and the user may submit a future request.
Completion
Approved requests use FREEDOM’s permanent deletion process to remove the account and associated business data as one controlled operation. Requests are normally completed within 30 days. FREEDOM Support confirms completion using the account email address.
Some limited security, billing, transaction, deletion-audit, legal, or compliance records may be retained when required or permitted by law. These records remain restricted to those purposes.
Subscription cancellation is separate
Deleting an account and canceling a subscription are separate actions. If billing remains active, complete cancellation through the available account-management controls or contact support.
Need help?
If you cannot sign in or need help understanding a pending request, email support@freedomsoftware.app from the address associated with the account.